Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: Support@pawtime.co
Q. Does this bed have fire retardant on the fabric or asbestos?
No, our bed 100% natural and contains no harmful chemicals or asbestos.
Q. Does this have a removable cover for washing?
Our bed does not have a removable cover, but is 100% machine washable!
Q. Where is the size chart?
pawtime® Size Chart
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in United States, United Kingdom, Canada, and China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 7-15 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
Q. How long will it take to dispatch the order?
A. It will take usually up to 3 business days, while, in peak times, it may take up to 8 business days to dispatch.
Q. Can I cancel my order?
A. If you want to cancel your order please contact our support team within 15 minutes of the purchase. There is no guarantee that we can cancel your order after that timeframe as we start processing orders immediately.
Q. Do you ship Worldwide?
A. Triple yes! We want the whole world to enjoy our products!
Q. Where is your company located?
A. Our company's headquarters are located in the US, while our warehouses and vendors are scattered across China, USA and Europe.
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to Support@Pawtime.co
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and Paypal.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.